Frequently Asked Questions

 

  • How do I find out more about the NASA Airocide Technology connection?

Visit the www.NASA.gov website or click on one of these links for more info. Bittersweet Ethylene
National Aeronautics
Earth Benefits from NASA Technologies
Advanced Astroculture
Spinoff Day on the Hill 2010
Assembly Research Progress
Earth Benefits from NASA Technologies
You can also go to www.spinoff.nasa.gov or click on one of these links to learn more.
Home Air Purifiers
Air Purifiers Eliminate Pathogens
National Aeronautics

  • What type of allergens can your air purifier remove from the air?

Our patented bioconversion process grabs fungi, mold, viruses, bacteria and more and disassembles them at their molecular level. Airocide also clears the air of virtually 100% of Volatile Organic Compounds (VOCs) – the harmful gases emitted by products like aerosol sprays, cleaning supplies, disinfectants, hobby supplies, dry-cleaned clothing, building materials, paints and paint thinner, strippers, pesticides and even air fresheners.

  • Does the Airocide emit ozone?

    No.

  • How is Airocide different from other air purifiers?

    Airocide is so scientifically advanced it doesn’t use filters. Airocide draws in harmful airborne pathogens and forces them into a densely packed matrix of highly reactive catalysts that are activated by a high intensity 254-nanometer light. The reaction destroys these harmful pathogens on contact. Nothing is captured so there is nothing to clean. All that exits is crisp, clear air, with zero ozone emissions.

  • What size area does the unit handle?

    Airocide is intended for single room use and can handle any size room in your home.

  • What kind of maintenance is required?

    The only maintenance needed is to replace the Reaction Chambers. The unit will prompt you with an indicator light when it is time to change (about once a year).

  • Is there a warranty?

    Yes, the Airocide Air Purifier features a five-year limited warranty. Any claims should be submitted in writing by mail or through the Internet: Silverguard Air Purification Ltd., PO Box 250, North Battleford, SK S9A 2Y1 Telephone: 1.844.602.1400 Email: order@airocidecanada.com

  • What methods of payment do you accept?

  • We accept American Express, Discover, MasterCard and Visa. Checks and Money Orders are unavailable at this time.

  • What is the return policy?

    The Airocide Air Purifier is backed by a 60-Day Money Back Guarantee. If you are not completely satisfied, simply return the product within 60 days—we’ll even pay the return shipping.

  • What is a Risk Free Trial Offer?

    Your purchase of the Airocide Air Purifier is a 60-day risk free trial. Try Airocide in your home with free shipping for 60 days. If you’re not completely satisfied, return it for a full refund. We’ll even pay the return shipping!

  • The unit emitted a smell when I initially turned it on. Is this normal? How long does this last?

    For the first few days you might notice a smell from your unit, this is normal and caused by the UVC lamps heating up for the first time. It will dissipate in a few days.

  • What is the procedure for disposal of the Reaction Chambers?

    When you receive your Reaction Chamber Replacement Kit, we will also include a return-shipping label at no charge. Please send us your used Reaction Chambers and we will take care of recycling them for you.

  • What does the ‘auto’ button do?

    The Automatic setting programs the unit to run on high at most times and then transitions to low for a slower, quieter speed. While most people find the fan sound helps them sleep better at night, the Automatic setting offers the option of a quieter setting at night. A light sensor is built within the unit, so as the room darkens then unit adjusts to low and when enough light is present in the room, it adjusts to high.

  • Will Airocide remove dog hair?

    Airocide does not remove any type of hair from the environment, but it does remove the pet dander, which is the main cause of allergies to pets.

  • How many fans does the Airocide have?

    Airocide has one internal fan. Using Coanda-effect aerodynamics, air is drawn in through the front vent, accelerated through two catalytic reaction chambers and then amplified across a fine lip at the back center of the void. This ‘throws’ air further into the room while using the least amount of power.

  • How much noise does the Airocide emit?

    This is subjective, depending on if you are a heavy sleeper or a light sleeper, but generally most people find the noise to be on the same level as a fan on low speed. Many people enjoy the white noise and have mentioned it helps them sleep.

  • What’s the recommended placement of the Airocide for optimum results?

    We recommend Airocide be placed in your bedroom, where you spend the most time. For optimal results, the unit should be placed four to six off of the floor. Place Airocide so it is exposed to air circulation. This means the top, front and two of the side panels needs to be exposed for proper airflow. Do not place Airocide in an enclosed space like a bookshelf, butted up against a bookshelf or directly next to any piece of furniture.

  • Where can I find the serial number on the Airocide to register it?

    The serial number can be found on the side panel of the shipping carton, the bottom of the product carton and on the back of your unit next to the power cord.

  • Do you offer discounts for multiple units?

    We do offer a rebate on the purchase of your second or subsequent units purchased.

  • Does the grill require any special care/cleaning?

    You should dust your unit just as you would any other item in your home. If you happen to spill something on the outside of your Airocide, use a damp, clean cloth to wipe it down.

 

 

60-day Money Back Guarantee/Returns 

Try Airocide in your home for at least six weeks, and if you don’t feel better, we’ll give you your money back (and we’ll even pay for return shipping). In fact, you may notice a difference sooner – typically Airocide users feel better between four and six weeks.

*Consumers have up to 60-days from purchase date to return the unit for a full refund and must provide proof of date of purchase. To receive money back, the unit must be functional, undamaged, and unaltered.

 If you are not 100% satisfied, simply contact us within 60-days to return your products for a full refund.